Get in Touch With Us

Got a question about something you read on miniswimmers.co.uk, spotted an error, or want to flag an issue with one of the casinos we cover? This page explains how to reach our editorial team and what happens once you do.

How to Reach Our Team

Email is the best way to contact us. We read every message that comes in and aim to reply within two working days, though this can stretch slightly during busy periods.

You can write to us at [email protected]. A brief note on what your message concerns — a specific review, a bonus term, a payment question, or something else — helps us route it to the right person and get back to you faster.

What We Can Help With

Our focus is research and comparison of casinos not on GAMSTOP, so most enquiries fall into a handful of areas:

• Questions about our reviews — if something in our coverage of a listed casino, its welcome offer, or its wagering requirements is unclear, ask us to clarify it.
• Corrections — bonus terms, minimum deposits, payment methods and withdrawal limits change often at operators outside UK Gambling Commission oversight. If you notice something that looks out of date, tell us and we will look into it.
• Payment and verification queries — readers sometimes write in about KYC checks, source-of-funds requests, or a withdrawal that has stalled. We cannot intervene directly in a dispute with a casino, but we can point you towards general guidance on how these processes typically work.
• Content suggestions — if there is a topic around casino bonuses, payment methods or sports betting features you would like us to cover in more depth, let us know.
• Safer gambling concerns — if you or someone close to you is struggling with gambling, please say so in your message. We will point you towards GamCare and other independent support services, and we can explain how GAMSTOP exclusion periods, deposit limits and blocking software work.

What to Include for a Faster Response

A little detail makes a real difference to how quickly we can help:

1. The name of the casino or page your query relates to, where relevant.
2. A short description of the issue — for example, a bonus term that seems inconsistent, or a payment method that is not working as described.
3. Any dates involved, particularly for payment or withdrawal queries, since terms at casinos operating under overseas gambling licences can change without notice.

If your enquiry relates to choosing between operators, our Best Non GamStop Casinos 2026 guide may already answer it, covering how we assess welcome offers, wagering requirements and payment options across the sites we list.

What Happens After You Get in Touch

Every message is read by a person on our editorial team, not answered by an automated system. Once we have looked into your query, we will send a genuine reply — if we need to check something with a casino operator or verify a detail before responding, we will say so rather than guess.

We cannot resolve individual disputes between a reader and a casino directly, since these sites operate under licences issued outside Great Britain and outside UK Gambling Commission jurisdiction. Where a complaint needs to go through a formal process, we can explain what a casino's own complaints procedure typically involves and what to expect from it.

A Note on Responsible Gambling

This site is intended for readers aged 18 and over. If you contact us with a concern about your own gambling, or someone else's, we take that seriously. We will not offer financial or emotional support directly, but we can direct you to organisations such as GamCare, and explain tools like deposit and loss limits, self-exclusion, and how these differ from a GAMSTOP exclusion, which does not cover casinos operating outside Great Britain.

Thank you for taking the time to read this page. We aim to keep our research accurate and useful, and messages from readers are one of the main ways we catch what needs updating.